SmallBizGenius Analysis
Lashify receives overwhelmingly positive reviews for its high-quality lash products and exceptional customer service. Customers particularly praise the ease of use and natural look of the lashes, alongside the responsive and helpful support team.
Category Breakdown
Scores based on analysis of 280 recent reviews
Customer Service
9.5/10Reviewers consistently praise Lashify's customer service, highlighting its responsiveness, helpfulness, and ability to resolve issues quickly. Many reviewers specifically mention individual concierge team members like Kortney, Alexis, Logan, Melanie, and Stacy, noting their exceptional support and personalized attention.
40 reviews mention thisProduct Quality
8.0/10Customers frequently commend the high quality of Lashify's products, particularly the gossamer lashes and bonds. They appreciate the natural look and feel of the lashes, as well as the ease of application and removal. However, some reviewers have noted inconsistencies in bond quality over time.
35 reviews mention thisEase of Use
8.5/10Many reviewers emphasize the ease of applying Lashify lashes, even for those new to false eyelashes. They appreciate the tutorials and guides provided by the company, which help them achieve professional-looking results at home.
20 reviews mention thisLongevity and Wear
7.0/10Customers like the flexibility of Lashify lashes, noting they can be worn for a day or up to a week. They also appreciate that the lashes don't damage their natural lashes.
12 reviews mention thisProduct Consistency
4.0/10A few reviewers have reported issues with the consistency of Lashify's bonds, noting that some batches arrive dry or leave a white cast. This inconsistency can lead to frustration and the need for replacements.
8 reviews mention thisCommunity
8.0/10Several reviewers mention the supportive and positive online community surrounding Lashify, particularly on Facebook. This community provides helpful guides, tutorials, and a space for users to share tips and experiences.
5 reviews mention thisWebsite Experience
4.0/10A few reviewers have expressed frustration with the Lashify website, citing difficulties with purchasing gift cards and navigating the site.
3 reviews mention thisPros & Cons
What Customers Love
"Lashify has the best customer service hands-down than any other organization in the world. They truly care about their customers and back up their products."
"Absolutely blown away at how easy these were to put on and how natural they look."
"I am 43 years old & have never worn false eyelashes before and was able to get these on, with the help of the tutorial and they stayed on for a week, my first try! I highly recommend."
"They never rip out my natural lashes, and they have a unique way of adhering."
"The community is what makes Lashify what it really is. The amazing customer service, helpful guides and tutorials and the supportive/positive online Facebook community just compliments the beautiful products."
Common Complaints
"I have been a lashify client for 5 years- 5 years. I have noticed the quality of the products continually going down over the last 12-18 months. I have purchased at least 5 glues and they all come dry."
"Their customer service is horrible . They will not do anything to keep you happy .no remorse and horrible communication , no phone number to speak to someone in person ."
"I would love to buy a gift card for my daughter in law, but try as I might, this website just sent me in circles so I gave up."
"I ordered lashes the first time wearing them upon removing two of them ripped . Just by removing ."
"This is the most racist company you will ever see. They write nasty things about Asian people especially the Chinese. They are so unprofessional. They write nasty comments to customers. Owner is very..."
Common Questions About Lashify
Answers derived from customer review patterns
Is Lashify legit and trustworthy?
Based on the analyzed reviews, Lashify appears to be a legitimate and generally trustworthy company. The vast majority of reviewers report positive experiences with the product quality and customer service. Many customers have been using Lashify for several years, indicating a level of trust and satisfaction. While a few reviewers have raised concerns about product consistency and customer service interactions, the overwhelming positive sentiment suggests that Lashify is a reliable brand.
Based on 45 reviewsDoes Lashify have good customer service?
Lashify's customer service is widely praised in the reviews. Many customers describe the customer service as "the best" and highlight the quick response times and helpfulness of the concierge team. Reviewers frequently mention specific representatives by name, commending their professionalism and ability to resolve issues effectively. The company's customer service is a significant factor in customer satisfaction and loyalty.
Based on 40 reviewsIs Lashify worth it for small business?
Whether Lashify is worth it for a small business depends on the specific business model and target audience. For makeup artists and salons, offering Lashify products or services could be a valuable addition, given the positive reviews on product quality and ease of use. However, small business owners should carefully consider the cost of the products and the potential for occasional issues with product consistency. If the target market values high-quality, at-home lash solutions and is willing to pay a premium, Lashify could be a worthwhile investment.
Based on 20 reviewsWhat is Lashify's return policy like?
The reviews do not provide explicit details about Lashify's formal return policy. However, many reviewers mention that Lashify customer service is responsive and willing to resolve issues, including sending replacements for defective products. This suggests that Lashify is committed to customer satisfaction and may offer returns or exchanges on a case-by-case basis. Customers are encouraged to contact customer service directly to inquire about specific return or exchange requests.
Based on 10 reviewsHow easy are Lashify lashes to apply for beginners?
Lashify lashes are reportedly easy to apply, even for beginners. Many reviewers mention that they were able to successfully apply the lashes on their first try, thanks to the tutorials and guides provided by the company. The ease of application is a significant selling point for Lashify, making it an accessible option for those who are new to false eyelashes or have struggled with traditional lash application methods.
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